Aggregated notification emails (reduce email traffic)

Many users report that they receive multiple notification emails if they have multiple "roles" (both author and space admin, for instance).

It could be addressed in multiple ways:

  1. Sending one email, but with multiple sections in it (in some sort of descending priority order: first last modifier, then author, ..., finally supervisor) and one page should appear only in one section (the highest priority one)
  2. Sending one email with one section (like now), but displaying the "reason" beside each page (note: readability should not suffer this change!)
  3. Something else? (please comment!)

 

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4 Comments

  • 0
    Avatar
    Lantiq Jira Admin

    The important point for us is to eliminate multiple notifications to the same person about the same page at the same time, so this should be highlighted in the feature description. If this is done, it doesn't matter to us if there is one email per role or one email with one section per role.

    -David

  • 0
    Avatar
    Janick Brischle

    I would like the "one mail" thing. But as  David said, "the important point for us is to eliminate multiple notifications to the same person about the same page at the same time", this is priority 1 for us.

    As a ad-hoc idea there could be one mail with the roles as sections with the affected pages. 

    "because you are admin:

    ..

    because you are space creater:

    ... ..."

    For the doubled pages, add a new Section like "You get this pages listed because you have 2 roles or more, which could be responsible.", and liste the pages under that.

  • 0
    Avatar
    Greg Della-Croce

    I would really like to keep the number of emails down to a minimum for our Space Admins.   While I agree that with Janick and Lantiq about not notifying the same Admin multiple times about the same page, I am very much looking forward to a "One Mail" solution if we can find a way to do it.

    Thank you for your hard work!

  • 0
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    Tim Böhler

    We want this feature too. Very often author and last modifier are the same person, so they get duplicated entries in their notification e-mail and they really don't like that.

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