Make the user who triggered the automation action available for the templates Ferenc Nagy January 14, 2019 11:25 Follow Have more questions? Submit a request 1 Comments Date Votes 0 Patrick Alexander January 14, 2019 11:25 Hi There, we use PDF Add-ons to create letters from JIRA. The PDF is created during a transition. An event is fired at the transition. This is evaluated by the Automation Add-on and the PDF is attached to the ticket. Unfortunately, as the author of the PDF (that should be the sender of the letter), we then receive the user who is stored in the Automation Add-on as the actor of the rule. Please sign in to leave a comment.